![]() ![]() ![]() The program had promised to prioritize the applicants in “greatest need,” including those at risk of having their utilities turned off, and wouldn’t that include him? But his water had been shut off in early March and it was now the last week of April. Ramsey had already received help with his property taxes and electric bill, he explained in the email. ![]() Officials anticipated the transfer would be finished in a matter of weeks. Some cases were missing crucial information, which had to be entered by hand. The agency had to move more than 18,000 case files from the contractor’s software into a new system. ![]()
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